Refund & Cancellation Policy

This policy outlines how refunds are handled for purchases made via Paddle.

1. 14-Day Money-Back Guarantee

If you are dissatisfied with your subscription within 14 days of purchase, contact us at [email protected] with your Paddle Order ID and we will issue a full refund.

2. Eligibility

Refunds are only available for the first purchase of a subscription. Renewals and upgrade downgrades are not eligible.

3. How to Request

Submit a request through the in-app form or e-mail within the trial period including:

• Order ID (transaction ID)
• Email used at checkout
• Reason for refund (optional, helps us improve)

4. Processing Time

Approved refunds are processed through Paddle within 5-7 business days. Funds will return via the original payment method.

5. Chargebacks

Please contact us first to resolve any issues. Unauthorised chargebacks may result in account suspension.